Return Policy

Last Updated: July 25, 2025

Introduction

This Return & Refund Policy outlines the requirements and process for claims involving damaged merchandise, manufacturing defects, or products that were shipped incorrectly. Please take a moment to review the policy before placing an order.

1. General Return Conditions

All orders placed through our store are considered final sale.

Standard returns or exchanges are not available unless:

The product you receive arrives damaged or defective, or
The item delivered is different from the product you ordered.

For eligible cases, the available resolution will be handled in accordance with the terms of this policy.

2. Claims for Defective, Damaged, or Incorrect Products

We are committed to providing quality products and addressing order-related issues appropriately. If you encounter a problem with your purchase, please follow the claim requirements below.

Inspection & Reporting Period

Please inspect your order as soon as it is delivered.

Claims concerning damaged merchandise, defects, or incorrect items must be submitted within 7 days from the delivery date.

Required Information for Claims

All claims should be sent to:

support@hangbaodanshop.com

To help our team review your request efficiently, please provide:

Your Order Number (example: 212SHOP-1218)
The email address used when placing the order
A clear description of the issue
Clear photos or video demonstrating the damage, defect, or incorrect product

Claim Review & Resolution

Each claim will be evaluated by our support team.

If a claim is approved, the resolution will depend on the individual circumstances and may consist of:

A replacement item
A partial refund
A full refund

After reviewing the information and supporting evidence provided, the company will determine the applicable resolution at its discretion.

3. Refund Policy

When a full or partial refund is approved, the applicable amount will be credited back to the original payment method used for the purchase.

Refunds generally require approximately 7–12 business days to appear on your account statement. Actual processing times may differ depending on your bank or payment provider.

4. Exchanges & Replacements

Direct product exchanges are not available.

A replacement will only be issued when a claim concerning a defective or damaged product has been submitted, reviewed, and approved under this policy.

5. Unauthorized Returns

Do not return any merchandise before contacting our support team and receiving authorization.

Items returned without prior approval:

Will not be eligible for a refund or replacement
May be refused or discarded without notice
Will not be the responsibility of the company

Customers are required to obtain approval from our support team before sending any item back.

6. Contact Information

If you have questions about this policy or need to submit a claim, please contact our customer support team at: