Shipping Policy
Last Updated: July 25, 2025
Thank you for choosing to shop with us. This Shipping Policy outlines how orders are processed, dispatched, and delivered. Please review the following information carefully before completing your purchase.
1. Order Processing
Orders are generally prepared and dispatched within approximately 3 business days after purchase confirmation.
During this processing period, each order may go through the following steps:
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Payment verification
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Product inspection and quality checks
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Secure packaging
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Handover to the designated shipping carrier
Orders placed on weekends or public holidays will begin processing on the next available business day.
2. Shipping Times & Delivery Fees
Following dispatch, standard delivery typically takes 10–20 business days, depending on the destination country and the operations of the local carrier.
Shipping Fee
We provide worldwide shipping at a flat rate of USD $5.99 per order.
Estimated Total Delivery Time
Taking both order processing and transit into account, the estimated total delivery timeframe is approximately 13–23 business days.
3. Delivery Delays
Please note that all delivery estimates are provided in good faith and cannot be guaranteed.
Occasionally, circumstances outside our control may result in unexpected delays, including but not limited to:
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Customs inspections or import clearance procedures
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Courier transportation interruptions
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Carrier network delays or operational disruptions
We sincerely appreciate your patience and understanding should such circumstances occur.
4. Shipment Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your shipment through:
Please allow several business days after shipment confirmation for tracking information to become active.
5. Multiple Package Shipments
Orders containing multiple products may occasionally be fulfilled separately from different warehouse locations.
This method helps improve shipping efficiency and may reduce the overall delivery time.
If an order is divided into multiple shipments, each package will have its own tracking number and corresponding shipping confirmation email.
6. Changes to Orders
Requests to change order details — including the shipping address, phone number, product size, color, or quantity — should be submitted as soon as possible before fulfillment begins.
For the best opportunity to make changes, please contact us within 12 hours of placing your order.
Please email support@hangbaodanshop.com with:
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Your Order Number (example: 212SHOP-123331)
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Your order email address
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A detailed description of the requested changes
While we will make reasonable efforts to accommodate your request, changes cannot be guaranteed once an order has entered processing or shipment preparation.
7. Failed Delivery Attempts
If a delivery cannot be completed, the carrier may hold the package at a local pickup facility or post office.
Customers are encouraged to contact the local courier directly using the tracking number to arrange another delivery attempt or collect the package.
We are not responsible for packages returned because of:
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Incorrect shipping information provided during checkout
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Failure to collect the package within the timeframe required by the carrier
8. Tracking & Shipment Status Questions
It is normal for tracking information to temporarily stop updating while a package is being transferred between carrier facilities.
As a general guideline:
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If tracking activity has been updated within the past 7 days, the shipment is generally still progressing through transit.
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If there have been no tracking updates for more than 7 consecutive days, please contact our support team for assistance.
9. Lost or Stolen Packages
If your package appears to have been lost following an extended period without tracking activity, please contact us so that we can initiate an investigation with the shipping carrier.
If the carrier officially confirms that the shipment was lost in transit, we will send a replacement order at no additional cost.
Important Notice
Our responsibility ends once the carrier’s tracking system confirms successful delivery to the shipping address provided during checkout.
We are not responsible for packages reported as lost or stolen after delivery has been confirmed.
10. Shipping Regions & Fulfillment Locations
Shipping Availability
We currently provide shipping services worldwide.
If shipping to a specific country becomes unavailable because of carrier restrictions or logistical limitations, we will contact you directly to discuss alternative arrangements.
Fulfillment Locations
Orders may be dispatched from fulfillment centers located in:
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United States
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Canada
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Australia
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European Union
Some products may also be shipped directly from our manufacturing or logistics partners to support product availability and improve delivery efficiency.
11. Important Terms & Disclaimer
By placing an order through our website, you acknowledge and agree to the following conditions:
Delivery Estimates
All shipping and delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by customs authorities, courier services, weather conditions, or other external circumstances beyond our control.
Customs Duties & Taxes
Customers are solely responsible for any import duties, customs fees, taxes, or other related charges imposed by local government authorities. These fees are not included in the product price or shipping cost.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout. We are not liable for packages that are lost, delayed, or returned due to incorrect address details.
Delivered Shipments
Once the carrier marks a shipment as successfully delivered, responsibility for the package transfers to the recipient. We are not responsible for packages that are reported missing or stolen after confirmed delivery.
Contact Us
For questions or assistance concerning shipping, please contact our customer support team at:
To help us handle your request efficiently, please include:
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Your Order Number (example: 212SHOP-1938)
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The email address used when placing the order